Visit the Hub
If you are unable to visit the shop then you can still make a donation.
Normal Opening Hours
Please be mindful that staffing restrictions due to COVID-19 may affect our opening times, but we will be doing our best to open every day as promised.
If you want to check if we are open when you are planning your visit then please call us on 0117 930 4843.
Shopping Safely With Us
Our visitor limit to allow social distancing is a maximum of 6 customers in the hub at any time.
To keep everyone safe and ensure we keep open then we would like to kindly ask you to please:
- Wear a face mask or mouth covering if you are able to.
- Respect our staff and other customers and maintain a safe distance between yourself and anyone else in the shop.
- Use the alcohol based handwash provided before you enter the shop.
- Resist temptation to touch things as you browse with us. Speak to one our friendly workers or volunteers if you need assistance.
- Don't try anything on when you are browsing with us (see our returns policy below).
- Please try to pay by card or contactless payment if possible. We still accept cash but you can help us prevent the spread of COVID-19 by using alternative methods of payment.
We really appreciate your cooperation in keeping each other safe.
At present we cannot allow customers to try on clothing, shoes and other accessories but don't worry, our returns policy is great and so are our staff so you can bring back anything you need to try on at home.
We will happily exchange or refund any item returned to us in the condition it was purchases, with proof of purchase and price tag attached, with 14 days of purchase.
Donating To Us
- Keep everything safe - Please ensure all your lovely things are well packaged in secure bags or boxes.
- Make sure everything is clean - Please wash your items of clothing and any other household items where possible.
- Be selective - Please only bring good quality donations to us and try not to bring too much at once.
- Sign up to gift aid - By signing up to GiftAid when you donate to us, you can increase the value of your donations.
- Book a donation slot - Please do not leave items outside the hub when we are closed.
To book a donation slot or for more information email firstname.lastname@example.org