Visit the Hub
If you are unable to visit the shop then you can still make a donation.
Normal Opening Hours
Please be mindful that staffing restrictions due to COVID-19 may affect our opening times, but we will be doing our best to open every day as promised.
If you want to check if we are open when you are planning your visit then please call us on 0117 930 4843.
Shopping Safely With Us
Our visitor limit to allow social distancing is a maximum of 6 customers in the Hub at any time.
To keep everyone safe we would like to kindly ask all visitors to:
- Wear a face mask or mouth covering if you are able to.
- Respect our staff and other customers and maintain a safe distance between yourself and anyone else in the shop.
- Use the handwash provided before you enter the shop and resist the temptation to touch things as you browse with us.
- Speak to one our friendly team if you need assistance.
- Please try to pay by card or contactless payment if possible. We still accept cash but you can help us prevent the spread of COVID-19 by using alternative methods of payment.
We really appreciate your cooperation in keeping each other safe.
We will happily exchange or refund any item returned to us in the condition it was bought from us, with proof of purchase and price tag attached, within 14 days of purchase. Our staff are here to help and we will always do our best to resolve any issues with faulty or unwanted purchases.
Donating To Us
- Keep everything safe - Please ensure all your lovely things are well packaged in secure bags or boxes.
- Make sure everything is clean - Please wash your items of clothing and any other household items before giving them to us where possible.
- Be selective - Please only bring good quality donations to us and try not to bring too much at once.
- Sign up to Gift Aid - By signing up to GiftAid when you donate to us you can increase the value of your donations by 25% at no additional cost to you.
- Donate with care - Please do not leave items outside the Hub when we are closed, and call ahead or book a donation slot to let us know you're coming if you can.
To book a donation slot or for more information email email@example.com