Privacy policy
- At Shop@Penny Brohn Ltd we are committed to protecting your privacy. This statement is made in the light of the requirements of the Data Protection Act 1998 in order to alert valued customers of Penny Brohn Shop, the data processing practices which will govern the processing of your data. If you have any queries about your data protection, please contact the Fundraising Department at Penny Brohn UK at Chapel Pill Lane, Pill, Bristol BS20 0HH or email dataprotection@pennybrohn.org.uk.
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How do we collect information?
3.1 We will obtain personal information from you when you enquire about our activities, purchase a product, register with us, sign up to an e-newsletter, make a donation to us or otherwise provide us with personal information. We may also receive information about you from third parties, for example you may have ticked on Just Giving, you are happy for the charity to contact you.
4. What information do we collect?
4.1 The types of information collected might include names, date of birth, email address, postal address, telephone number, fax number and credit/debit card details. You may also choose to opt in to receiving SMS (we will not send any text unless you have given your permission).
5. How do we use this information?
5.1 We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.
5.2 We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent. You can change your mind at any time by contacting Fundraising Department at Fundraising Department at Penny Brohn UK at Chapel Pill Lane, Pill, Bristol BS20 0HH or email fundraising@pennybrohn.org.uk
6. Do we use 'Cookies'?
6.1 This website uses browser cookies to store certain information needed for some page functionality, and also to collect information used in our traffic analytics. No personal or sensitive data is collected and continued use of this website implies your consent for us to create these cookies. Or click here to find out more
7. How do we protect personal information?
7.1 We use a secure server when you make a purchase or a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
8. Will we disclose the information we collect to outside parties?
8.1 As indicated above, we may pass your information to our service providers, agents and associated organisations. We may also need to disclose your information if required to do so by law.
9. Your consent
9.1 By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.
10. Right of access
10.1 You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.
11. Changes
If your personal details change, please help us to keep your information up to date by notifying us at:
Penny Brohn UK
Chapel Pill Lane
Pill
Bristol
BS20 0HH
Email: info@pennybrohn.org.uk
Telephone: 0303 3000 118
We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.
Verified by Visa
Penny Brohn Shop participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit or debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.
If the credit or debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.
If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on Penny Brohn Shop or any other participating websites. It's the online equivalent of chip and pin which is used on the High Street. Once registered, you will be taken back to Penny Brohn Shop to confirm your order. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service, as they will eventually require you to register to continue shopping online.
If you have already registered, you will be required to use your password on future online transactions.
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you, as the.shop@pennybrohn.org.uk are unfortunately not able to help. Alternatively, you can always place your order by calling our Customer service team on 0303 3000 118.
Email Subscription and Mailing Preferences
We keep you up-to-date with special offers about products, services and events, from Penny Brohn Shop and Penny Brohn UK, that we think you'll like through emails and occasional postal mailings. If you want to change your email or mail preferences, just get in touch with us on 0303 3000 118.
Security
We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.
Using your data – we use your data solely for the purposes of your customer relationship with us. We do NOT rent our list of customers to third parties. We will only communicate with you in ways which you have control over. You can change your communication settings at any time in your account. You can opt for email or let us know if you wish to receive no marketing communications at all by calling 0303 3000 118. We will only use your phone number to contact you if we have an urgent enquiry regarding a specific order.
Your credit and debit card details – These are not stored on our system and our staff can only see the first four and last digits of your card. Your details are held by our bank who are fully compliant. If you phone or post through your credit card details, we will not hold those on file and any record will be securely shredded after the transaction is complete.